Monitored home alarms provide an extra layer of protection by ensuring every activation receives a fast, professional response. If an intruder attempts to enter your property while you’re away, our dedicated Alarm receiving centre (ARC) will immediately notify you or your nominated key holders and take the appropriate action.
You can nominate trusted key holders for our monitoring centre to contact in the event of an activation, and optional police response can be added for an extra level of protection.
For added reassurance, we can install a Dualcom unit that enables police response when your alarm is activated. This provides a higher level of protection compared to standard self-monitoring systems.
With basic monitoring, you’ll receive an app notification if your alarm is triggered, allowing you to respond yourself. However, if your broadband connection fails or is deliberately cut, you may not receive these alerts. Police monitoring includes a secure secondary communication path via GSM, ensuring signals are still sent. An operator at the Alarm Receiving Centre (ARC) will then manage the response on your behalf.
If your intruder alarm activates, a trained operator will contact you or one of your nominated key holders. Should a second confirmed activation occur, the operator will request police attendance. Officers will meet you or your key holder at the property, check the premises, and advise on the next steps. Requiring a confirmed second activation helps minimise false alarms while maintaining a fast and effective response.
Upon receiving an alarm signal at our monitoring centre, our team immediately verifies the alert and dispatches the nearest available response officer to your location. During transit, we attempt to contact designated keyholders to inform them of the situation and gather any relevant information. Our officers arrive equipped with the necessary tools and authority to secure your premises, conducting a thorough external and internal inspection where safe to do so.
If evidence of intrusion or damage is discovered, we immediately contact police and preserve the scene whilst ensuring the property is secured. Following the incident, we provide you with a detailed report including attendance times, findings, actions taken, and photographic evidence where appropriate. We also coordinate repairs for any damage, such as broken locks or windows, ensuring your property remains secure after we leave.
Before threats strike tomorrow. Talk to our experts and discover the right solution for your business.
We combine cutting-edge technology with unparalleled service to deliver security solutions that exceed expectations.
Our team consists of certified security professionals with extensive industry experience and training.
Round-the-clock monitoring and support to ensure your security systems are always operational.
Over 500 satisfied clients across residential, commercial, and industrial sectors trust our solutions.
Personalized service from consultation to installation and ongoing maintenance and support.
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State-of-the-art surveillance systems with high-definition cameras, remote monitoring, and intelligent analytics.
Advanced access control systems including biometric scanners, key cards, and mobile access solutions.
Comprehensive alarm systems with 24/7 monitoring, instant alerts, and rapid response protocols.
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Expert security assessments and consulting services to identify vulnerabilities and design comprehensive solutions.
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Our target response time is typically within 20 minutes for urban areas and 30 minutes for rural locations, though we often arrive much sooner. Response times depend on your property’s location and our officers’ current positions, but our extensive network ensures the fastest possible attendance.
Our officers will conduct a thorough inspection to confirm it’s a false alarm, reset your system if required, and document the incident. There’s no additional charge for false alarms as they’re included in your service package, and our team will help identify the cause to prevent future occurrences.
No, you don’t need to be present. We hold secure keyholder information and can access your property as authorised. We’ll contact you immediately to inform you of the situation and keep you updated throughout the response, wherever you are.
Invision Security provides alarm response services across the entire region with strategically located response teams ensuring comprehensive coverage. Contact us to confirm we service your specific location and discuss response time expectations for your area.
